Human Resources Archives

Can You Program a Remote? How Veritude Populated Overhead Door’s Call Center

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Overhead Door Corporation’s Genie call center gets 55,000 plaintive calls a month. The manufacturer outsourced its call center operations unsuccessfully to two different U.S. suppliers. So it decided to bring the call center function in-house and hired Veritude to populate it…which it did 30 days early because the incumbent supplier abruptly decided to close its doors. Here’s the story.

Integrating Payroll with Benefits Administration Transforms HR for Charmant

John Harney, Business Writer

Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.

Risk Mitigation in Second-Generation RPO and HRO Deals

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.

Risk Mitigation in Outsourcing in 2008

Outsourcing Center, Kathleen Goolsby, Senior Writer

We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.

2007’s Landmark Events and What They Auger for 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.

HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.

Deloitte Report: Offshoring in the Financial Services Industry "Forever Changed" by Globalization

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution–to North America. The Indian company selected Nortel for its call center technology. Together they changed the behavior of a nation.

Predicting BPO’s Future with Oracle’s Tibor Beles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.

RPO Supplier Helps BloodCenter of Wisconsin Find Hard-to-Find Talent Faster, Cheaper

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The applicant pool at BloodCenter of Wisconsin was too small and the quality of candidates was poor. Additionally, it took too long to fill a position–up to 100 days when it should have taken just 45. Outsourcing solved its recruitment problems and cut costs–an RPO reduced the cost per hire 57 percent.

Research & Insight

Function

Human Resources

Can You Program a Remote? How Veritude Populated Overhead Door’s Call Center

Integrating Payroll with Benefits Administration Transforms HR for Charmant

2007’s Landmark Events and What They Auger for 2008

HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market

Deloitte Report: Offshoring in the Financial Services Industry "Forever Changed" by Globalization

RPO Supplier Helps BloodCenter of Wisconsin Find Hard-to-Find Talent Faster, Cheaper

Connect with a Sourcing Advisor at Outsourcing Center

Let’s talk more

Consult Form