The US Government’s IT Challenge
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
Research & Insight
Function
Procurement
Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
What to Expect This Year in the Leading BPO Processes
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
The Top 10 Outsourcing Events in 2004 and What They Mean
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Defining the Role of the Technology Lawyer
Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP
Here’s why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.
SourceNet’s Solution Powers Energy Savings
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An energy bill is a gold mine of information. SourceNet not only pays the bills but analyzes the data to unlock significant savings and to devise a plan to utilize energy more efficiently.
How Leading Companies Avoid Being Bitten by Telecom Expenses
Outsourcing Center, Kathleen Goolsby, Senior Writer
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
Educators Do the Math, and It Adds Up to Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
We decided to move as many resources to education as possible. We really wanted to make a change from a 38-year-old system, states Pam Brown, Director of Facilities & Asset Management for the Portland Public School District (PPSD). The district’s facilities management processes –with its schools’ custodial services being contracted out to a local union — had been in place for 38 years when the decision to outsource was made in 2002.
Vintage Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries
Required Reading on the Realities of Business Transformational Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.