Research & Insight

Function

Procurement

CIBC: How To Put Together A Successful Governance Program | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Historically, 50 percent of ITO deals failed. Hugh McDonald was determined that his bank’s deal with EDS would not be in that category. So he created a governance model, which includes a lifecycle matrix, to guarantee outsourcing success. It worked! Here’s why.

Phil Fersht’s Predictions for 2006 | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

NelsonHall analyst Phil Fersht believes 2006 will be the year that has competitive bite. Here are his six cogent predictions about what will happen to HRO this year.

15 Trends That Will Shake Up BPO in 2006 | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.

Top ITO Trends for 2006 | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.

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