How to Outsource Everything in HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here’s how it works.
Research & Insight
Governance
CIBC: How To Put Together A Successful Governance Program
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Historically, 50 percent of ITO deals failed. Hugh McDonald was determined that his bank’s deal with EDS would not be in that category. So he created a governance model, which includes a lifecycle matrix, to guarantee outsourcing success. It worked! Here’s why.
15 Trends That Will Shake Up BPO in 2006
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Mitigating Outsourcing’s Biggest Risks for 2006
Outsourcing Center, Kathleen Goolsby, Senior Writer
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Putting Together a Successful Public-Private Partnership
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Companies Plan To Expand HRO Scope Based on Current Successes
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Hewitt study captures the current state of the HRO market. Here’s everything you wanted to know but didn’t know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in last.
(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
Do Companies Lose or Improve Controls When They Outsource Financial Processes?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
HR Outsourcing Helps Energy Companies Compete in Deregulated World
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.
The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Some operating models clash with outsourcing’s ability to achieve objectives. Here’s a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!