Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center’s 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles and several downloadable research papers on the topic of failure.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their deal to make it even better.
Outsourcing Center, Kathleen Goolsby, Senior Writer
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
Robert Gareis, Partner, Baker & McKenzie
You’ve outsourced finance and accounting functions. But the Sarbanes-Oxley Act says management is responsible for the veracity of the numbers. How do both parties stay clear of the dreaded 404 provision, which guarantees three squares at Club Fed? Attorneys Robert Gareis and Michael Mensik of Baker & McKenzie share some thoughts.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?
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