A Candid Chat on Offshoring with MphasiS
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
Research & Insight
Governance
Consortia Buying: An Upcoming Trend in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
Getronics Offers Expert Advice on IP Communications
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
The CON-fidence-Games Aspect of Outsourcing Arrangements
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
What Causes Outsourcing Failures?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center’s 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles and several downloadable research papers on the topic of failure.
Why HRO Is Still Growing and What Needs Fixing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
The Role of Outsourcing in Facilitating Corporate Agility
Outsourcing Center, Kathleen Goolsby, Senior Writer
Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their deal to make it even better.
Direct Route to Competitive Advantage
Outsourcing Center, Kathleen Goolsby, Senior Writer
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
Business Process Outsourcing Under Sarbanes-Oxley: Challenges and Complexities
Robert Gareis, Partner, Baker & McKenzie
You’ve outsourced finance and accounting functions. But the Sarbanes-Oxley Act says management is responsible for the veracity of the numbers. How do both parties stay clear of the dreaded 404 provision, which guarantees three squares at Club Fed? Attorneys Robert Gareis and Michael Mensik of Baker & McKenzie share some thoughts.
HRO’s Experts Share Best Practice Tips for HR Outsourcing Initiatives
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.