Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing’s outcomes reflect both parties’ commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer’s objectives.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.
Helen Lukajic, Associate, Baker & McKenzie
How does asset acquisition differ from outsourcing? Attorneys at Baker & McKenzie explain the legal nuances.
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