Mitigating Outsourcing’s Biggest Risks for 2006
Outsourcing Center, Kathleen Goolsby, Senior Writer
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Research & Insight
Risk-Reward
Insider Views on Trends in Global Sourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
The Customer Relationship Management Forecast for 2006
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Top ITO Trends for 2006
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Tales from the Front: Sunoco’s Tim Murtha Publishes New Guidebook On IT Multi-Sourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
How Outsourcing Email Management Helps Financial Services Companies
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
An Attorney Outlines Some Outsourcing Challenges for Manufacturers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw’s advice: Document everything.
How Many IT Jobs Actually Went Offshore? And Where Did They Go? Frost & Sullivan’s Study Finds Out
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got a lion’s share of those jobs, but Poland was the fastest-growing offshore location for IT outsourcing. This comprehensive study supplies facts on offshore ITO.
What to Expect This Year in the Leading BPO Processes
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
The Top 10 Outsourcing Events in 2004 and What They Mean
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.