John Harney, Business Writer
Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.
Outsourcing Center
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Outsourcing Center, Kathleen Goolsby, Senior Writer
All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers’ ability to capture more market share.
Todd Hintze, Principal, Everest Group
Despite all of the industry hoopla regarding the growth of life-sciences outsourcing, only a small set of life-sciences organizations truly engage in outsourcing. Traditionally, these companies adopted a contracting model for staff augmentation for their clinical drug testing. Read why they must adopt an outsourcing model to create value.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Thanks to a technology-enabled outsourced solution, what used to take two to four weeks or more for a doctor’s workers’ compensation report on a patient now takes about 30 seconds. The solution also helps get injured employees back to work faster, lowering costs for employers.
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