City View: Mayor Declares Outsourcing is the Way of the Future
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of how to move beyond internal limitations and going in circles through outsourcing.
Research & Insight
Transition
Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks
Outsourcing Center, Kathleen Goolsby, Senior Writer
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
Outsourcing Disaster Relief
Katherine Swarts, Business Writer
After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered to provide the fund’s accounting.
Managed Service Provider Makes Growth Easy for easyCar
Outsourcing Center, Bruce McCracken, Business Writer
A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.
ITO: An Industry in Transition
Outsourcing Center, Kathleen Goolsby, Senior Writer
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
Outsourcing Center, Kathleen Goolsby, Senior Writer
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
Aviation Outsourcing
R. Allen NaudÈ, Partner, Baker & McKenzie, Miami, Florida
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.
Outsourcing the Enterprise Becomes an Engine for Growth
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Anchor for Agility
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
Service Provider Bankruptcy
Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw
Your service provider just declared bankruptcy. What do you do now? Lawyers at Mayer, Brown, Rowe & Maw have some surprising remarks about what you can and can’t do and some good ideas about how to protect yourself in your \x0d\x0acontract.