…business practices that relentlessly drive the boundaries of excellence. In this context, the static nature of traditional IT agreements dooms them to failure. These contracts are based on business assumptions…
…is constantly changing, with new developments and breakthroughs happening frequently. To harness the power of AI effectively, it’s important to stay informed about the latest advancements, trends, and best practices…
…about security policies and best practices. The trends outlined in this article represent just a few of the many factors influencing the future of cybersecurity. As new threats and technologies…
…standards and formats Training staff on best practices Ensuring exceptional customer communication protocols are followed Providing adequate resources, both internal and external (such as software tools), to facilitate service delivery…
…Author: Ben Trowbridge is an accomplished Outsourcing Consultant with extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in…
…practices, collaborative business models, and measurable results that demonstrate significant contributions to community based economic development, socially directed investments, and development opportunities for all those impacted by their work. “I’m…
NTT DATA Inc., a leading IT services provider, and FlexTech, a leading healthcare information technology consulting company, together announced a strategic partnership that will leverage their ‘Best in Experience’ team…
…Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career, Ben has advised a broad range of clients on outsourcing and global…
…and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, Cybersecurity assessment, IT Outsourcing, and Cybersecurity Sourcing. Throughout his career, Ben has advised a broad range of clients…
…managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career, Ben has…
…with your business objectives. 5. Draft adaptable and comprehensive contracts: Create contracts that permit flexibility, delineate SLAs, and specify management and governance practices. 6. Treat your outsourcing provider as a…
…of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career, Ben has advised a broad range of clients on outsourcing and…
…the call that’s best for your company in the long run. If you decide to go with an outsourcing partner, remember that you are using a shared resource and the…
…domain expert on hand is a great advantage. It shows your willingness to pay top dollar so your customers get the best advice. Sometimes, experts are humble. It is then…
…points: Choose your provider primarily based on a combination of price, best fit, and quality – not just price alone – Be skeptical of the price forecast made by the…
…extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services….
…Author: Ben Trowbridge is an accomplished Outsourcing Consultant with extensive experience in outsourcing and managed services. As a former EY Partner and CEO of Alsbridge, he built successful practices in…
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More…
…services. As a former EY Partner and CEO of Alsbridge, he built successful practices in Transformational Outsourcing, BPO, IT Outsourcing, and Cybersecurity Managed Services. Throughout his career, Ben has advised…
…to make use of that data and improve customer experience. Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your Customer…
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