Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Bill Bierce is in the catbird seat when it comes to watching outsourcing agreements go south. The founder of Bierce & Kenerson, P.C., a New York law firm specializing in outsourcing and technology law, has devised a lucky list of how to raise the odds on outsourcing success…
Outsourcing Center, Kathleen Goolsby, Senior Writer
To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract that details a broad range of ways in which the supplier will be held accountable. These include audit and benchmarking rights, user surveys and disaster recovery plans. There are termination rights and the right to sue afterward as well as service levels and their related credits or penalties. And, of course, the contract describes various legal remedies in the event of failure……
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity email address wasn’t terribly successful, says Stanhope, who is the general partner. The founders sold 100 year-long subscriptions at $35 each……
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Swart, the president of Intell-a-Pro, Inc., a business process outsourcing (BPO) firm based in Amelia, Ohio, feels tools now becoming available on the Net will allow companies to reduce labor intensive areas in their business processes…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Prisons are one of the most difficult areas to privatize and do it well and safely, says Adrian Moore, of the Reason Foundation. While the task of taking away an offender’s liberty rightly belongs to the government’s judges and juries, the task of making sure prisoners remain in cells and behave for set periods of time is not something that only a government can do. There is no reason why prisons should not be privatized . . . as long as there is accountability…..(outsourcing)
George Kimball
Application service providers (ASP’s) promise to make all this go away. Rather than pay large license fees and hire swarms of consultants, companies may rent the software, or buy applications by the drink, paying so much per user, per month. Applications will be delivered to the desktop, over the Internet. Just pay the money, and someone else will buy, install, connect and configure everything. The allure is plain, and has aroused interest in the marketplace, and from service providers, including well-financed startups, as well as such stalwarts as Intel and Oracle. The appeal is especially strong to new and smaller companies, who can adopt standard functions from popular packages more easily than larger, long-established organizations.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When does a win-win outsourcing relationship become a win-win-win outsourcing relationship? Answer: when buyers outsource a process to a shared services center. So says Robert Brown, a senior analyst, Outsourcing Services, Europe, for Gartner DataQuest.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A deluge of research studies on nearly every aspect of outsourcing has been conducted during the past decade, ever since it gained recognition as a strategic business tool to gain competitive advantage and became one of the top ten issues for survival in the 1990s. You’ve no doubt read many of them.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Benoit A. Aubert and Suzanne Rivard, both professors at the Ecole des Haute Etudes Commerciales and fellows at the CIRANO in Montreal, Canada, monitor trends in outsourcing as the co-chairmen of outsourcing mini-track at the Hawaii International Conference on Systems Science. The conference, held every January, attracts the top academic papers on the subject. We are trying to provide a forum for IT outsourcing, says Aubert. HICSS attracts academics and industry leaders…
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