In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturity by leveraging the best practices of the Information Technology Infrastructure Library.
While the glamorous multi-vendor deals are the ones garnering most of the attention in outsourcing,…
Since the late 1980's, outsourcing vendors have relied on subcontractors to perform part of the…
American firms continue their rapid expansion of service and product outsourcing. Companies signed major new…
Outsourcing's maturation as an industry has created a substantial body of experience in 'renegotiating' and…
On January 1, 1999, eleven member countries of the European Union (EU) will adopt the…
Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and…